Support that helps itself
Create help articles customers find in seconds – and free your team from repetitive inquiries.
Why a knowledge base?
Faster answers for customers, fewer routine tickets for your team.
Rich articles
Text, images, videos and code blocks in an intuitive editor.
Smart search
Full-text search with suggestions – customers find answers without waiting.
Usage analytics
Spot knowledge gaps and optimize your most searched topics.
Erste Schritte mit Worktastic
Fewer tickets, happier customers
Most support requests are repetitive. With a well-structured knowledge base, customers find answers themselves – around the clock.
- Categories and tags for fast navigation
- Multilingual articles for global teams
- SEO-optimized public help pages
Connected to your CRM
Your support team sees suggested articles next to customer inquiries – and can share answers with one click.
- Article suggestions in messaging
- Linked to contact and deal context
- Feedback loop: spot missing articles
Up to 40% fewer tickets
Teams report significantly fewer routine requests after launching a structured help center.
Incoming request
Wie richte ich mein CRM ein?
Suggested articles
Frequently asked questions
Yes – as a public help center on your domain or embedded in your product.
Articles can be created in any number of languages – ideal for international customers.
Dashboards show views, searches with no results and ticket deflection rate.